Minimal Support from TA???

I sent an email to the contact information on December 19, 2016 and received a form letter back just today (January 6, 2017) with no answers to the questions I have asked.  Are there others who are feeling that they are not getting answers to questions before making life changes that affect not only themselves but their families?  I am a bit concerned that there is little to no support for those of us applying to jobs.  I have only applied for one job in the UAE, but have questions and would like to get a clearer understanding of the process.

Thank you very much,